Refund Policy
1. Scope and seller
This policy applies to Edgekin VIP. The seller is Pixel Rainbow Inc., 700 North Fairfax Street, Suite 614, Alexandria, VA 22314, USA; seller details also appear at checkout and on the receipt. VIP purchases open only when checkout is offered in the game.
2. First payment: voluntary 14-day refund
You may request a full refund of your first VIP payment within 14 calendar days after it was charged. You do not need to provide a reason, and using VIP during that period does not remove this voluntary offer. It applies to the first payment, not automatically to renewals. Mandatory cancellation, withdrawal, defect and other consumer rights remain in addition to this offer, including where they require a refund of a later payment.
3. How to request a refund
Write to support@edgekin.app or contact the seller through your receipt. Include the payment or receipt reference, payment date and game world, and the account email used for the purchase. If you cannot find a reference, contact support anyway. Never send a password, full card number or card security code. We may verify the purchase and forward the request to the seller; the seller processes the refund through the payment provider to the original payment method where possible. We will confirm the outcome and applicable timing; mandatory deadlines remain in force.
4. Cancellation and access
Turning off renewal stops future charges and normally keeps VIP until the paid period ends. It does not itself refund a charge. Refunding the full payment ends VIP access funded by that payment; partial refunds and mandatory remedies are handled according to the affected period and applicable law. Free play remains available. Deleting the app or local data does not cancel renewal. If in-game management is unavailable, contact support or the seller before the next charge.
5. Beta and consumer rights
In beta, SP progress is preserved. All items and buildings, including cosmetics, may be reset; VIP does not protect them from resets. A reset does not cancel a paid VIP contract or charge you again. Accepting beta conditions does not waive mandatory consumer rights, including withdrawal rights or remedies for a service that does not conform to the contract. Contact us if a reset or other problem affects your paid service.
6. Related policies
See the Terms of Service and Privacy Policy. Help with payment or refund: support@edgekin.app.